ORDERS and SHIPMENT
We offer UK free shipping for orders over 50£ . For the order under 50£ we do not offer free shipping. For International Orders we don'y offer free shipping and, Shipment May Take Extra Taxes After Purchase.
WILL I BE CHARGED CUSTOMS FOR MY ORDER?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
WHEN WILL I GET MY ORDER?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as the follows:
• USA: 3–4 business days
• Europe: 6–8 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days
[COVID-19] WHEN WILL I GET MY ORDER?
Our fulfillment times may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
WHERE WILL MY ORDER SHIP FROM?
We work with an on-demand order fulfillment company with facilities worldwide.
HOW DO I TRACK MY ORDER?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org.
MY ORDER SHOULD BE HERE BY NOW, BUT I STILL DON'T HAVE IT. WHAT SHOULD I DO?
Before getting in touch with us, please help us out by doing the following:
• Check your shipping confirmation email for any mistakes in the delivery address.
• If the shipping address is correct, get in touch with us at email@example.com with your order number.
• If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
RETURNS, EXCHANGES and REFUNDS
SPECIFY THE REASON FOR THE EXCHANGES
Before proceeding with any exchanges, you must contact us at firstname.lastname@example.org with an exchanges request, specifying what the issue is.
We’ll get back to you with a resolution as soon as possible. To avoid any misunderstanding, explain clearly the issue as we need a detailed issue description and HIGH QUALITY photos of:
• the product, showing the return reason. You can choose one of these reasons:
- damaged item or mislabelled
- wrong item (another item or graphics, wrong size, wrong colour )
• the date of your item receivement, this will be shown on your online tracking or via a card left by your local postal service.
• your order number, and any other details you may have about your order.
Keep in mind that we can’t offer any free exchanges and any refund on these cases:
• without detailed issue description
• without photos or with low quality photos (where for us it’s difficult to understand the exchange reason, order number or receivement date)
• with different exchanges reasons of those listed above
• Past 30 days you received the items.
• You proceed to send back the items without contacting us before. In this specific case all shipment extra costs are not covered by us.
30 DAYS FOR FREE EXCHANGES
After the date you receive your item, you have 30 days to make your exchanges.
After 30 days, we can’t offer any free exchanges (in this case you have to take charge of all shipment costs and we can’t offer any refund).
WHERE AND WHEN TO MAKE THE EXCHANGES
Before proceeding with any exchanges, you must contact us at email@example.com to find together an issue solution and we will let you know how to carry on. After you contact us with detailed issue description and high quality photos we can tell you how to proceed.
CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE/COLOR?
Yes. But we suggest you make sure and double check the colour and size you are ordering.
TIP: If you’re unsure which size would fit better, check out our sizing charts, we have one for every item listed on our store, in the product description section, or contact us here for some advices: firstname.lastname@example.org
WHEN YOU GET YOUR REFUNDS
If you prefer a refund instead of an exchange, we will proceed to complete a refund in the same method of payment of your original purchase.